Privacy Policy

This Privacy Statement explains how Guidesly, Inc. and its affiliates (“Guidesly,” ”Guidesly Pro,” “we,” or “us”) collects and uses your personal information to provide our services to you. This Privacy Statement applies to personal information we collect when you use the Guidesly Service or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to other privacy statements.

We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will provide you with notice through the Services or through other means, such as email. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location. Capitalized terms used but not defined in this Privacy Statement have the meanings given to them in the Terms of Service.

Table of Contents

How Do We Collect and Use Your Information? How Do We Share Your Information? Information Security Information Retention Your Choices UK and European Economic Area Data Protection Rights California Privacy Rights and Notices Contact Us

Introduction

Welcome to Guidesly Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform and services.

By accessing or using Guidesly Pro, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Business information (company name, business address, tax ID)
• Payment information (credit card details, bank account information)
• Identification documents for verification purposes
• Professional credentials and certifications
• Communication preferences and history

Usage Information

We automatically collect information about how you interact with our platform:

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, features used)
• Location information (with your consent)
• Cookies and similar tracking technologies

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Third Parties

We may allow others to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may use cookies, pixel tags, web beacons or other similar technologies to collect information about your use of our websites and third-party websites. To learn more about how these third parties use these technologies and how to manage your preferences, please read our Cookie Policy. Note that if you opt-out of third-party advertising cookies, you will still see online ads, but they will not be personalized.

Information Retention

We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.

Your Choices

Managing Your Account

You may update, correct or delete certain information about you at any time by logging into your account through our website or our mobile application and navigating to the 'Profile' link. If you need assistance, you may visit our Help Center or contact us using the contact information below.

If you wish to request deactivation of your account or cannot access certain information we have using the above methods, please contact us using the contact information below. We may decline requests that are prohibited by law, could adversely affect the privacy or other rights of another person, are not required to be honored by applicable law, or where we are unable to authenticate you as the person to whom the information relates.

Location Information

When you first install or launch any of our mobile applications that collect location information, you will be asked to consent to the application's collection of this information. We require location information to use certain features of our Services, so if you do not consent to this collection, you cannot use those features. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove our mobile application from your device.

Emails

You may choose whether you wish to receive marketing emails from Guidesly by updating your "Notifications" preferences under "Account Settings" in your online Guidesly profile or through our mobile application. If you receive marketing emails and you wish to opt-out, you may also do so by clicking "Unsubscribe" in those emails. If you opt out of receiving marketing emails, we may still send you Service-related emails, such as those about your account or your ongoing business relationship with us.

Mobile Push Notifications/Alerts

We may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing bookings and payments
• Communicating with you about your account and services
• Improving and developing new features
• Personalizing your experience
• Complying with legal obligations
• Preventing fraud and ensuring security
• Marketing and promotional communications (with your consent)

How Do We Share Your Information?

We may share the personal information we collect with third parties as follows or as otherwise described in this Privacy Statement:

• when you make or accept a booking;
• when you sign up for and participate in the interactive areas of our Services, such as creating a user profile or writing a review (note that if you are a Service Provider, your profile is discoverable to anyone who searches the Site or enters your unique profile URL into their browser);
• with vendors, consultants, business partners, and other service providers who need access to such information to carry out work on our behalf;
• in response to a request for information if we believe disclosure is in accordance with, or required by, applicable law, regulation or legal process;
• if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property or safety of Guidesly, its employees, its users, or the public;
• in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company, to the extent permitted under applicable law;
• between and among Guidesly and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
• on an aggregated and anonymized basis; and
• with your consent or at your direction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Portability: You can request that we transfer your information to another service provider.
• Opt-out: You can opt out of marketing communications at any time.
• Do Not Track: Some browsers offer a "Do Not Track" feature. We currently do not respond to these signals.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

We use cookies for the following purposes:

• Essential cookies: Necessary for the platform to function properly.
• Analytics cookies: Help us understand how users interact with our platform.
• Preference cookies: Remember your preferences and settings.
• Marketing cookies: Used to deliver relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

We transfer information from the UK, European Economic Area and Switzerland to the United States and other countries that have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including executing the Standard Contractual Clauses approved by the European Commission, to help ensure your rights and protections. To learn more about the European Commission's Standard Contractual Clauses, please click here.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

If you are not satisfied with our response to your privacy concerns, you may contact your local data protection authority for unresolved complaints.

Text Messages

With your consent as required by applicable law, we may send marketing and/or service-related text messages to your mobile device. You may opt out of receiving these messages by following the prompt in an individual message or updating your "Notifications" preferences under "Account Settings" in your online Guidesly profile or through our mobile application. However, if you are a Service Provider in the U.S. or Canada, certain Guide Services that you provide (as detailed in the Guidesly Service) may require you to receive service-related text messages. If you do not want to receive these service-related text messages, then in addition to adjusting your Notifications preferences, you must withdraw from providing such Guide Services.

UK and European Economic Area Data Protection Rights

If you are located in the UK or European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include the right to access your personal information, rectify inaccurate personal information, request erasure of your personal information, restrict processing of your personal information, object to processing of your personal information, and data portability.

To exercise these rights, please contact us using the information below. We will respond to your request within one month. If you wish to exercise your UK or EEA data subject rights, please visit our Help Center (https://guidesly.com/contact-us) or contact us.

California Privacy Rights and Notices

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, the right to opt-out of the sale of your personal information, and the right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us at privacy@guidesly.com. Please note that we need to verify your identity and request to the degree of certainty required by law before taking further action on your request. You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Statement, please visit our Help Center or contact us:

If you are not satisfied with our response to your privacy concerns, you may contact your local data protection authority for unresolved complaints.